Contact Support

Vena Customer Support
We’re here to support your growth with a Global Support Team
Tim Szego
Email Support
Group 5 Copy 2
United States and Canada
Group 5
UK and International
Online Chat Hours
24 hours, Monday - Friday
Visit the Vena Customer Portal for How-To videos, useful tips, FAQs, and to post your questions and features requests.
Vena Customer Portal

Vena Solutions offers two comprehensive support plans so you can choose the one that is right for you

Standard Support Plan
Every customer has access to our Standard Support Plan for chat, phone, email and on-line support including:
24/7 application monitoring
Unlimited case submissions
Dedicated Customer Success Manager
Access to the Vena Customer Portal with online videos, FAQs, user guides and a community help forum in our Knowledge Base
Maximum first response time of: 1 hour (Severity A), 3 hours (Severity B) and 1 day (Severity C)
Up to 3 Administrators to contact support
Support Hours: Monday - Friday, 24 x 5
Premium Support Plan
For after-hours support and accelerated response times, our Premium Support Plan combines all the services of our Standard Support Plan with:
Maximum first response time of: 30 mins (Severity A), 1 hour (Severity B) and 5 hours (Severity C)
Up to 20 Administrators to contact support
Support Hours: 24/7 telephone support for Severity A and B

Support Plan Comparison

Maximum first response time for Severity A issues

1 hour
30 minutes

Maximum first response time for Severity B issues

3 hours
1 hour

Maximum first response time for Severity C issues

1 Business Day
5 hours

Access to Vena Customer Portal

Unlimited Users
Unlimited Users

Number of administrators/managers with access to Vena Support

Up to 3
Up to 20

Extended phone support hours

24/7 Support
HubSpot Video
“ They are not giving me a product that they think is better – they are actually listening to their customers, and bringing forward solutions that their customers say they are looking for. ”
Darrell Rooney
Senior Director of Financial Services, Saint Mary’s University