Why Vena
Platform
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Capabilities Vena Insights Modeling Workflows Collaboration Scalability & Security Central Database Pricing Plans
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CPM Technology Value Matrix

See why Vena was named a Leader in the CPM Technology Value Matrix from Nucleus Research.

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Solutions
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Financial Planning & Analysis Budgeting & Forecasting CapEx Planning Revenue Planning Workforce Planning Allocations Scenario Planning Cash Flow Planning Rolling Forecast
Sales Performance Management Sales Planning Incentive Compensation Management Marketing Planning & Reporting
Financial Close Management Financial Consolidation Account Reconciliation Tax Provisioning
Financial Reporting Management Reporting Profitability Analysis Variance Analysis Dashboard
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Industries
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Industries Banking and Credit Unions SaaS Insurance Manufacturing Real Estate Hotel and Lodging
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Vena Industry Benchmark Report 2022

Get your free copy of The State of Strategic Finance: Industry Benchmark Report 2022 today.

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Connect with finance leaders and access Excel templates, CPE/CPD courses, exclusive content and more.

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Partners
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Partner Story: Finext - a Vena Distinguished Partner.

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Why Vena
Platform
Capabilities Vena Insights Modeling Workflows Collaboration Scalability & Security Central Database Pricing Plans Microsoft Excel Power BI Microsoft 365 Integrations Marketplace Developers
Solutions
Financial Planning & Analysis Budgeting & Forecasting CapEx Planning Revenue Planning Workforce Planning Allocations Scenario Planning Cash Flow Planning Rolling Forecast Sales Performance Management Sales Planning Incentive Compensation Management Marketing Planning & Reporting Financial Close Management Financial Consolidation Account Reconciliation Tax Provisioning Financial Reporting Management Reporting Profitability Analysis Variance Analysis Dashboard
Industries
Industries Banking and Credit Unions SaaS Insurance Manufacturing Real Estate Hotel and Lodging Higher Education Healthcare Professional Sports Not For Profit Professional Services
Resources
Company About Us Careers Newsroom Contact Us Trust Impact Customer Stories Video Testimonials Awards & Reports Vena Benchmark Report Business Value Calculator CPM Software Guide
Partners
Vena Marketplace Find Vena Partners and Integrated Solutions VENA PARTNERS Learn More About Our Partner Program PARTNER LOGIN Access Resources, Toolkits and More
Customers
CUSTOMERS Do More with Vena Latest Trends & Best Practices Customer Support Expert Managed Services Vena Academy Professional Services Vena Excelerators Product Release
Community
COMMUNITY Templates Academy Blog Events Forum Streaming
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Contact Support

Vena Customer Support
We’re here to support your growth with a Global Support Team
Tim Szego
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Email Support
support@venacorp.com
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United States and Canada
(855) 207-1770
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UK and International
UK: +44 7411-207555
International: +1 (416) 207-1770
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Online Chat Hours
24 hours, Monday - Friday
Visit the Vena Customer Portal for How-To videos, useful tips, FAQs, and to post your questions and features requests.
Vena Customer Portal

Vena Solutions offers two comprehensive support plans so you can choose the one that is right for you

Standard Support Plan
Every customer has access to our Standard Support Plan for chat, phone, email and on-line support including:
24/7 application monitoring
Unlimited case submissions
Dedicated Customer Success Manager
Access to the Vena Customer Portal with online videos, FAQs, user guides and a community help forum in our Knowledge Base
Maximum first response time of: 1 hour (Severity A), 3 hours (Severity B) and 1 day (Severity C)
Up to 3 Administrators to contact support
Support Hours: Monday - Friday, 24 x 5
Premium Support Plan
For after-hours support and accelerated response times, our Premium Support Plan combines all the services of our Standard Support Plan with:
Maximum first response time of: 30 mins (Severity A), 1 hour (Severity B) and 5 hours (Severity C)
Up to 20 Administrators to contact support
Support Hours: 24/7 telephone support for Severity A and B

Support Plan Comparison

Maximum first response time for Severity A issues

Standard
1 hour
Premium
30 minutes

Maximum first response time for Severity B issues

Standard
3 hours
Premium
1 hour

Maximum first response time for Severity C issues

Standard
1 Business Day
Premium
5 hours

Access to Vena Customer Portal

Standard
Unlimited Users
Premium
Unlimited Users

Number of administrators/managers with access to Vena Support

Standard
Up to 3
Premium
Up to 20

Extended phone support hours

Standard
-
Premium
24/7 Support
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“ They are not giving me a product that they think is better – they are actually listening to their customers, and bringing forward solutions that their customers say they are looking for. ”
Darrell Rooney
Senior Director of Financial Services, Saint Mary’s University