Great support is about more than getting a timely response from a technician. It’s about partnering with friendly people who understand your business and how to solve your finance process management challenges.
“ Vena’s customer support team has been incredible along our journey. When you need it and are struggling with something, you have a lifeline to reach out to. ”
Shari Taynor
Senior Accountant, White Castle
Do More with Vena
Our Canadian support teams are here to help you 24/7—whether you need assistance getting started or want to know how to use a feature. And, unlike other tech vendors that get your sale and then ignore you, we’ll check in regularly to ensure that you succeed with Vena.
In fact, our customer success earned us top marks in customer satisfaction and support in the2019 BPM Pulse on Performance Management Survey; the industry’s most comprehensive annual survey of CPM users.
Join us in a city near you
Once you become a Vena customer, you’ll get an exclusive invite to a date of the Customer Exchange Tour that’s closest to you. During this live event, you’ll get hands-on experience with Vena and learn finance process best practices that will help you deliver value to your organization.
Shape the future of Vena
As a customer, you’ll have the opportunity to help us design your ideal finance process management solution. You know better than anyone else what would make your financial processes easier. We welcome your suggestions—whether you want to beta test new features or simply email us an idea. It’s very possible that your idea will end up in a future version of Vena.
“ They’re not giving me a product that they think is better – they’re actually listening to their customers, and bringing forward solutions that their customers say they’re looking for. ”
Darrell Rooney
Senior Director of Financial Services, Saint Mary's University
Technical Support
Expert phone, email and chat support from 4 AM – 8 PM ET. Premium package includes 24/7 on-call phone support.
Customer Portal
Access a library of guides and video tutorials, track support tickets, and get fast answers from the Vena community help forum.
Professional Services
Get expert advice and solutions for business needs with consulting, mentoring and support from our Professional Services team.
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